Simply let us know of your intention to return within 30 days of your receipt of the item and we will provide you with an approval email.

Due to the valuable and delicate nature of our urns, we require that you return it to us in the original packaging.
While damage rarely occurs when shipped in this specially designed original packaging, we highly recommend that you purchase shipping insurance.
The urn is your responsibility until we receive it back in our warehouse in undamaged condition.

What is not eligible for return
• Engraved items, custom orders including fingerprint jewelry, and 14K solid gold and platinum cannot be refunded because they cannot be re-stocked.
• Solid gold & platinum are special order items that take approximately 4-5 weeks and cannot be cancelled or returned. 
• Cremation jewelry that has been "filled" is not returnable and will not be accepted back.

Send us an email at Service@NewMemorialsDirect.com or call us toll free at 253-649-0568.